1. Does the dress can be made in different colors?
Yes! we can make the dress in the color for you.
2. Can I rush the order?
Yes. Due to all of our formal dresses are handmade,for simple formal dress, we need 1-2 weeks to make, for formal dresses with beadings, we need 2-3 weeks to make. If you want to receive the dress asap, we can do rush order for you without extra payment.
3. Is the custom order available?
Yes! We can do custom dress for you both in size and color. And if you want to make a change for our original dress or order a dress which is not our lists, both of them are ok, just please send me conversation and tell me what you want..:D
4. What's the return policy?
Our customers can return/exchange the dresses for refund, if we send you wrong size/color/poor quality dresses.
We are unable to take the return if you personally feel the dress does not look on you, but acutully there is no any problem on the dress!
A. Measurements or Size.
Due to this is online shopping, the right measurements or size is always the most important key to tailor the fitting dresses. So, it is very importantdear you give us your right measurements or size according to our measuring guide and size chart. If buyers send us wrong measurements/size, i am sorry we are unable to accept return request.
We try our best to get the color shown in the photos to be true to the original although color representation can vary per individual computer monitors as the brightness setting on your monitor may affect how the color is shown. The color difference is unable to be 100% avoided, if you worried, you are always welcome to request the fabric sample.
In order for your return or exchange to be accepted, please carefully follow our guide:
a. Contact us within 2 days of receiving the dress.
b. Provide us with photos of the dress, to show evidence of damage or bad quality, this also applies for the size, or incorrect style and colour etc.
c. The returned item must be in perfect condition (as new), you can try the dress on, but be sure not to stretch it or make any dirty marks, otherwise it will not be accepted.
d. The tracking number of the returned item must be provided together with the reference code issued.
e. If you prefer to exchange dresses, then a price difference will be charged if more expensive.
f. You are required to pay for the shipping fee to return or exchange the dress.
7. When you return the package to us, please pay attention to the following points, if not, customers should pay for the duty